Privacy Policy

SMS Consent & Phone Number Use

By providing your phone number and consenting to receive SMS messages, you authorize Divine Behavioral Health and Wellness to send you text messages for account-related communications, transactional messages, and promotional offers where you have explicitly opted in. We will not share, sell, or otherwise disclose your phone number or SMS consent status to any third party or affiliate for their marketing purposes. We may disclose your information only (a) to service providers acting on our behalf to deliver the SMS messages under contractual confidentiality obligations, (b) where required by law, regulation, or legal process, or (c) to protect our rights, safety, or property. You may opt out of marketing SMS at any time by replying STOP (or following other opt-out instructions provided). After opting out, you may still receive non‑marketing messages (e.g., transactional or account alerts). We retain phone number and consent records as long as necessary to provide services and comply with legal obligations and apply reasonable administrative, technical, and physical safeguards to protect them.

 

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS Terms & Conditions

SMS Consent Communication:

The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Divine Behavioral Health and Wellness, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Sabrina S. Hughes or Sonya Weaver at Divine Behavioral Health and Wellness on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Divine Behavioral Health & Wellness at any time."

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your appointments/their medication 

Example: "Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments or follow up messages."

Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

Opt-In Method:

You may opt in to receive SMS messages from Divine Behavioral Health and Wellness in the following ways: 

  • Verbally, during a conversation

 

 

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at admin@divinebehavioralhealthwellness.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms

Standard Messaging Disclosures: